Contact us
Effective from 1 October 2026
Call us, or pick whichever email address fits your question — anything sent to the wrong one gets passed on rather than dropped.
Phone
For a quick question, help getting started, or to talk through plans for your studio.
Support, billing and refunds
For anything about your account, an upload that failed, a plan or an invoice. Include your studio name so we can find you. We reply within 2 working days.
Privacy and data requests
To ask what data we hold, correct it, or have it deleted — including a request to remove photographs of you or of a child in your care. We may need to verify your identity first, and we respond within 30 days.
If you appear in photographs taken by a studio that uses Xtasveer, that studio decides what happens to them. Contacting them directly is usually fastest. Write to us as well and we will make sure the request is acted on.
Grievances
Write here, marking the message “Grievance”, if a support or privacy request was not handled to your satisfaction. This is our redressal route under the Digital Personal Data Protection Act, 2023. We acknowledge within 72 hours and aim to resolve within 30 days.
If you remain dissatisfied, you may complain to the Data Protection Board of India.
Anything else
Our Terms and Conditions, Privacy Policy and Cancellation and Refund Policy are linked in the footer of every page.